Welcome to Balderson Village Cheese

FREQUENTLY ASKED QUESTIONS

We often receive the following questions from our customers and so this section is our opportunity to provide some answers.

Where is the Balderson Village Cheese Store located?

Our Balderson Cheese Store is located in Balderson, Ontario, Canada, which is about an hours' drive northwest of Canada's capital of Ottawa, Canada.

Do you ship to the United States and around the world?

It depends on what is being shipped. Please contact us at our toll-free number (1-877-267-4492) to inquire about shipping to your area.

How is shipping calculated?

Shipping costs are determined based on the weight (both actual and dimensional) of the product, the delivery requirements for the product (refrigeration, special packaging), and the destination of the package. For more specific shipping costs regarding any product, please contact us at our toll-free number (1-877-267-4492).

What shipping carriers do you use?

Depending on the destination, required date for delivery of an order or preference of our customers, we use CANPAR, UPS and Canada Post.

Will my Cheese or Gift Basket Order stay fresh and arrive in good condition?

All of our cheese products are vacuum-packed to ensure freshness. When shipping cheese and perishable products locally and across Canada, our cheese and meat products are packed with freeze packs and are placed inside an insulated container. During summer months, we double the quantity of freeze packs and add just enough dry ice to keep the cheese cool and fresh.

We also schedule the delivery of your order to avoid it sitting in a shipper's warehouse over the weekend. So if you order cheese or a gift basket containing cheese, on a Friday, your order will go out on the following Monday so that it does not spend Saturday and Sunday in an unrefrigerated warehouse.

Who could I speak to if I have a question relating to cheese ingredients, or quality control of a Balderson Cheese product or packaging?

For all comments or questions regarding ingredients or problems with a product or its packaging, please contact the Balderson Cheese Company at 1-800-263-2858 or visit their website at Cheese.ca.

Do you accept custom orders on gift baskets?

Yes, we mostly certainly do! We welcome customers to contact us to make arrangements to come in and pick from our vast selection of balderson cheese products, gourmet foods and local treats to create their own personalized basket. Customers can take their baskets with them, or arrange delivery with us. Please see our Gift Baskets page for more information.

Is it possible to order wine and have it included in my gift basket?

No, we do not sell wine or order wine to place in gift baskets. We do however have non-alcoholic wine products such as red and white non-alcoholic wine, non-alcoholic sparking wines or apple cider. If you wish to place a bottle of wine that you have purchased, in your gift basket, we will be happy to assist you in the re-packaging of the basket.

How do I pay for my cheese or gift basket?

Simply click on the 'Place an Order' button next to the cheese product or gift basket that you wish to purchase. You will then be redirected to our online order form. Locate your item(s) from the list, and include the quantity by clicking the corresponding box. You will then see your order total. Fill out the order information with your name and contact information, and the information for your recipient including what you would like the gift card to say, and when finished, simply submit the form which we will receive right away. If your order is placed after hours, we will be in touch with you the next morning to finalize the process.

We accept the following major credit cards : visa and mastercard, as well as direct debit (interact).

Does the packing or delivery slip for gift items, indicate any information about the price?

We are very conscientous when it comes to the packaging and delivery of gift items. The only information that your recipient will see in their package is their name, address and a personalized gift card from you.

Have a question that you didn't find an answer to, or general comment about this website or the products that you see here? Please feel free to contact us, and let us know how we can help.